Refund and Returns Policy
Effective Date: September 1, 2026
At Xinke Peptide, we take product quality and order accuracy seriously. This Refund and Returns Policy explains how return, exchange, and refund requests are handled.
- Return and Exchange Eligibility
Xinke Peptide does not accept returns or exchanges for reasons unrelated to product quality or order fulfillment.
Returns or exchanges will not be accepted for reasons such as:
Change of mind
No longer wanting the product
Incorrect product selection by the customer
Personal preference
Other non-product-related reasons
Please review product information carefully before placing your order.
- Product-Related Issues
If there is an issue with the product you received, please contact Xinke Peptide customer service as soon as possible.
Product-related situations may include:
Product received damaged
Incorrect product received
Missing items
Packaging damage that may affect the product
Other confirmed order or product-related issues
Our customer service team will review the specific situation and provide the appropriate solution based on the circumstances.
- Return or Exchange Requests
If you believe your order qualifies for a return or exchange, please contact our customer service team before sending any product back.
Do not return products without contacting Xinke Peptide first.
Our team may request information such as:
Order information
Product name
Quantity involved
Description of the issue
Photos or other supporting information where necessary
This information helps us review the request and determine the appropriate next steps.
- Return Address
A return address is not provided publicly on the website.
If a return is approved, Xinke Peptide customer service will provide the relevant return instructions and return address.
Please do not send products to any address without receiving confirmation from our customer service team.
- Refunds
Refunds are not provided for non-product-related reasons.
If a product-related issue is confirmed, the appropriate solution will be determined after the case has been reviewed by Xinke Peptide customer service.
Depending on the specific circumstances, our team may discuss an appropriate return, exchange, replacement, or refund solution with you.
- Shipping Costs
Shipping cost responsibility for an approved return or exchange will be determined based on the reason for the request and the specific circumstances of the order.
Please contact customer service for confirmation before arranging any return shipment.
- Products Sent Without Approval
Xinke Peptide is not responsible for products returned without prior approval or without following the return instructions provided by our customer service team.
To avoid delays or loss, always contact us before returning any product.
- Order Information
When contacting us regarding a return, exchange, or product issue, please provide sufficient order information so our team can locate and review your purchase.
Providing clear information and supporting photos, where applicable, may help us process the request more efficiently.
- Contact Us
For any return, exchange, refund, damaged product, incorrect product, or other order-related request, please contact Xinke Peptide customer service directly.
WhatsApp:
+852 6812 5238
+852 9568 4982
+852 6522 0780
+852 9564 9670
+852 6563 3005
+852 6559 7045
Our team will review your request and provide instructions based on the specific circumstances.
- Policy Summary
Xinke Peptide does not support returns or exchanges for non-product-related reasons.
If you receive a damaged, incorrect, missing, or otherwise problematic product, please contact our customer service team first.
All return, exchange, replacement, and refund requests must be reviewed before any action is taken.